Managing a bigger workforce of delivery agents, technicians, and field executives is a complex task for many organizations.
Keeping track and monitoring their work without any system is tiring. With a strong FSM system, you will be on top of the field force activities.
FMS software also plays an important role in improving customer experience and executive productivity. This is why it is important to ensure Field Service Management Software has the following features:
- Mobile Access
Because of the field service industry’s nature, systems usually offer a mobile-first interface. Almost every cloud-deployed software comes with a mobile app, which allows users access to important features.
Using a mobile field app means your technicians may receive dispatches and view schedules on their smartphones. This also marks every work order as complete once they are done with their work.
- Management of Work Order
Ten years ago, one would easily expect a one or two-week-long gap betweenvisiting technicians and customers receiving an invoice.
With the latest FSM software, receiving payments and generating invoices can easily be managed in a day. Many FSM apps offer payment processing and invoicing features. These features will enable you to generate one or more invoices with just a single click.
- Management of Remote Inventory
Management of inventory is an important feature of modern FSM software. Tracking your inventory, both externally and internally, is important. That is because losing track of products, tools, and parts may cost your business.
The best thing about managing remote inventory systems is that you may monitor your inventory from any location. Plus, you will ensure that all your field employees are liable for their corporate-owned supplies and tools.
- Wireless Connectivity
The nature of working off-site makes it very important that your FSM software works anytime, anywhere, and on every device.
For instance, Inch is solely based in the cloud. This allows you to use it anywhere and whenever you have internet access, either through wireless or wired.
Plus, Inch is available on Android, iOS, and Windows devices, offering you and your workers the required flexibility.
FSM software will allow you to get important requests or duties of a job from prospects and customers. It can also help you schedule, organize, and prioritize events or daily activities while allowing you to create schedules, which are based on optimal and important routing.
As long as you have the best FSM software, your business will surely benefit from a cloud-based field service management solution.
- Tracking of Fleet Vehicles
Tracking a fleet vehicles is a vital feature of modern FSM software. Integrating your business with a modern software solution will enable you to acquire more detailed reports on driver reports, such as speeding.
GPS tracking can also help you in the optimization of the route so as to save on fuel. This tracking feature will as well update you on the maintenance requirements.
Routing crews and managing schedules efficiently will impact your business’s bottom line. Having FSM software for communication and time tracking is important. And it can be a worthwhile investment if you want to manage more than one crew.